Frequently Asked Questions

You can select your preferred payment method at checkout.

We accept secure payments via:

• Visa, Mastercard, Maestro and American Express credit cards or debit cards
• PayPal
• Google Pay or Apple Pay
  

Note that additional exchange fee may apply if your currency is other than £ GBP.

Shipping destinations:

• We ship only to UK mainland addresses.

Shipping cost:

We offer two options for delivery.

• £3.00 Standard - delivered via Royal Mail Second Class.
  
• £5.95 Express Tracked - delivered via Royal Mail Tracked 24.
  

Shipping times:

• We endeavour to ship your order as quickly as possible. Generally, we'll ship orders on the next working day, but occasionally there may be delays.
• Standard delivery is received in approximately 3-5 working days.
• Express Tracked delivery is received in approximately 1-2 working days.
  
• Shipping time might vary depending on location, shipment method and other factors.

Your 100% satisfaction is important for us. We offer a 30-day return or exchange policy:

• Timing: you have 30 days from the day the item was received to request a return.
• To be eligible for a return, the item must be unopened with the security seal intact.
• For returns, please email support@elementalvitamins.co.uk with the subject 'Returns' and include your order number and name.
• We'll then provide you with instructions on returning the item.
  
• Please note that you are responsible for delivery costs of returned items.
• When the returned item is received by us, you'll receive a confirmation email notifying you about the status of the refund.
• If the refund is approved, then it will be processed and applied to your original payment method shortly after.

Your 100% satisfaction is important for us. If your order arrives damaged or defective, please contact us immediately so that we can evaluate the issue and make it right.

• Do not open or consume the product before contacting us.
• If your parcel arrives in a visibly poor or damaged condition, please keep all the outer packaging. You may be asked to send us photos of the damaged packaging to help us ensure the issue is dealty with quickly and efficiently.
• Email support@elementalvitamins.co.uk with the subject 'Damaged item' and include your order number and name.
• We'll then provide you with instructions on returning the item.
  
• You can choose to exchange the item or to have a refund applied to your original payment method.

We understand your concerns about safety when buying vitamins and supplements. Elemental Nutrition is licensed and approved by the local authority. We follow all legislation and guidance set by the Food Standards Agency and European Commission.

Absolutely! We've put a lot of time and effort into researching the best packaging options for our product.

Amber glass bottles

We wanted our primary containers to be completely plastic free. They're comprised of an amber glass bottle, an aluminium lid, and a cane fibre paper label stuck on with a biodegradable adhesive. They are 100% recyclable when you've finished all your vitamins.

Refill bags

1. The best thing to do is to reuse it! Order one of our refill bags and simply top up your bottle with vitamins.
2. Recycle it. Keep the lid on, and recycle with your household recycling.

1. Put it in with your garden waste for composting, or put it in your home compost.
2. Recycle it with your household recycling.

1. Recycle with your household recycling. All components of our postal packaging are paper based and are recyclable.

The Proton Club is our loyalty program, designed to reward our customers. With every order you can collect points, and then you can redeem those points for discounts on purchases.

No, you can only use one promotional discount in each individual order.

No, if you don't want to set up an account with us then you do have the option to checkout as a guest. All you'll need to provide is your contact and shipping information.

Firstly try resetting your password using the 'Forgot password' link on the login page.

We're here to help you.

For questions relating to your account, orders, delivery and returns, email us at: support@elementalvitamins.co.uk

For general enquiries and feedback, email us at: contactus@elementalvitamins.co.uk

You can also message us on social media:

• Instagram: @elementalvitamins
• Facebook: /elementalvitamins